Q. Are you a recommended supplier of Vauxhall parts?
A. No. Vaux All Parts is an independent specialist supplier of Vauxhall parts, we are not franchised and have no connection with Vauxhall Motors or any of their dealers.
Q. Are all of the items you sell genuine Vauxhall parts?
A. No. The majority of our stock is genuine Vauxhall packaged and has been sourced from Vauxhall dealers. However, at times, we will purchase from other suppliers of quality product, to ensure we are supplying our customers with value for money.
Q. What guarantee do I get with the item I have purchased?
A. All items supplied by Vaux All Parts, are supplied with a replacement or money back guarantee, if found to be faulty or broken upon receipt. Every item supplied is also covered by its manufacturers guarantee.
Please contact us for further details.
Q. Are all of the items supplied by Vaux All Parts new?
A. We do not supply used/second-hand parts. All items supplied by Vaux All Parts are new and have never been fitted to a vehicle. We do however have a number of contacts within the used car parts market. If you are struggling to find that elusive item, please contact us.
Q. What are your opening hours?
A. As an online shop, our trading opening hours are 24 hours, 7 days a week. However, if you need to contact us, we will generally respond to emails within the hour, on a normal working day.
Q. I am outside of the UK, can I still place an order with Vaux All Parts?
A. Unfortunately we currently only offer a delivery service for customers within the UK. However, we have on a number of occasions shipped items to friends/relatives within the UK for them to arrange transportation abroad. If you wish to use this option, please process your payment/order as normal, supplying a delivery address for goods to be shipped within the British Isles.
Q. What methods of payment do you accept?
A. Our online shop accepts all major credit and debit cards. This is built around a secure server and is 128 Bit encrypted. For your security and confidence, we use only the best suppliers of this service, Streamline & Protx. Using this method, we never see your payment details, we only receive an email informing us you have made a purchase and where to ship your order.
We do however accept other methods of payment.
· You can send us a cheque to Vaux All Parts.
o Please allow 4-5 working days for your funds to clear.
· You can pay us by PayPal.
o Please contact us for our PayPal account information.
· You can pay us by BACS transfer.
o Please contact us for our bank account details.
IMPORTANT: If you do decide to use any of the alternative methods of payment, please contact us during normal business hours, before placing your order.
Q. Do I have to register with VAUX ALL PARTS to make a product
purchase?
A. No. You can purchase any item from us, without going anywhere near our buyers registry area.
Just click on the products you wish to purchase, hit the 
button, confirm the items in your Shopping Cart and click to go to the Checkout. Here you will be asked a few painless questions and the purchase is complete.
However, to take full advantage of the benefits we have to offer, we recommend you do take time to fill out our Customer Registration Form. Here you will be able to confirm your wish to collect Bonus Points, which you can use to purchase future products. Also, you can subscribe to our Newsletter, which will regularly keep you fully informed of future offers and events.
We hope the above FAQ’s answer your enquiry.
Please feel free to email us if you need any further information.
